Delivery Information

Processing Time

Generally, we will process your order within 1-2 business days after the payment. Once your order has shipped, we will provide you with a tracking number that will allow you to track your package.

Delivery Time

Local shipping rates and time:

Note: These shipping times are calculated using calendar days and should be used as a general guide. Shipping delays may be caused by natural disasters, inclement weather, war, public holidays, and factors outside our control.

Returns and Exchanges

If you received a defective product please contact us within 14 days of receipt to arrange a replacement or refund 

If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Procedure to Place a Return or Exchange

1. To place a return or exchange, reach out to R3NU at support@r3nu.co.uk We will reply to you as soon as possible.  If you do not contact us first and you return the product without R3NU's express authorization, we will not be responsible for the loss of goods, and we will not authorize a refund.

Please send the product back to us as required. To avoid any extra charges, please include all original packing materials, manuals, complimentary gifts, and accessories with the product.

Once your return or exchange is received, we will send you an email to notify you that we have received your returned item. We will also inspect the item and notify you if your request to return or exchange the item was ultimately approved or denied. This assessment will be done in R3NU's sole discretion based on the condition in which the item was received and any other terms of R3NU's policies. If everything checks out, we will send out your expected exchange of goods or refund within 3-5 business days. Please note: You will receive the refund in the original form of payment in approximately 7-10 business days.

If you have any questions or would like assistance with your return or exchange, please contact our customer service at support@r3nu.co.uk, and we will reply to you as soon as possible.

Late or Missing Refund

Refunds typically require 2-3 days to process before they are posted on bank or credit card accounts. If you have not yet received your refund, please allow time for it to post and then call your bank or credit card company to check on its status. If the bank or credit card company cannot confirm that the refund is pending, please contact us at support@r3nu.co.uk We will get back to you within 1-2 business days.